Customer Issue: There was a wiring problem in the garage door opener that was making the door behave in a strange way.
Our Solution: We visually examined all the components and tried to operate the door ourselves to better understand what the problem was. Once we finished the testing, we realized that there was a loose connection around the transformer and fixed it in a jiffy. Then, we adjusted the tension of the springs and applied lubrication where necessary. Finally, we gave Mr. Bartlett some advice on how to take good care of his door.
Garage Door Spring Replacement
Customer Issue: One of the customer’s torsion springs blew out during the night.
Our Solution: Easing the tension out of the garage door torsion springs was a slow and careful affair, and our cap removal didn’t start until it was certain all fragments of the broken spring were completely lax. Then, the springs came off and our team cleaned and oiled the spindle for the replacements.
Garage Door Off Track
Customer Issue: Broken rollers and bent tracks.
Our Solution: We explained all pros and cons for all types of rollers, and the customer opted for the quietest option - nylon ones. We also replaced both tracks and finished by making sure everything was working as it should.
Garage Door Troubleshooting
Customer Issue: Door wouldn't open.
Our Solution: We examined the springs first, but they were fine. Then we moved on to check the cables and the tracks but they too seemed ok. Finally, upon inspecting the rollers, we discovered the problem. Nearly half of them were completely worn. We replaced them with new rollers and the door was able to open once again.
Customer Issue: Damaged motor gear.
Our Solution: The problem was the result of a broken motor gear, which wasn't able to produce the necessary horsepower to move the door. We replaced it with a new gear and then made sure the opener could move the door and that its circuit board wasn't damaged as well.
Customer Issue: Damaged door panels needed to be replaced.
Our Solution: We removed all of the affected panels and then installed new ones of a matching color and design in their place. The door's curb appeal was preserved, as was its insulating capabilities.